Policies
Our policies
Transparent policies so you can shop with confidence.
Returns & Refunds
30-Day Money-Back Guarantee
We stand behind our products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
How to Initiate a Return
To start a return, email info.valordew@gmail.com with your order number and the reason for return. We will provide a return shipping label and instructions within 24 hours.
Return Conditions
Items must be returned in their original condition, unused, and in their original packaging. Products that show signs of use may be subject to a restocking fee.
Refund Processing
Once we receive and inspect your returned item, a refund will be issued to your original payment method within 5-7 business days. You will receive an email confirmation when the refund is processed.
Exchanges
Need a different size or color? Contact us to arrange an exchange. We will ship the replacement once we receive your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund at no cost to you.
Questions? Email us at info.valordew@gmail.com